Shipping / Returns / Refunds
Return & Refund Policy
Thanks for shopping at ITStheRoomct.com.
If you are not entirely satisfied with your purchase, we're here to help.
You have 10 calendar days to return an item from the date you received it. To initiate a return please email [email protected] titled "RETURN".
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging with tags still on merchandise.
Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are nonrefundable.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a store credit. This credit can be redeemed at any time in store or online with no expiration date. Please Note: if for any reason our store is no longer open, the store credit expires immediately.
You will receive the store credit within a 5-10 business days via email.
Orders will be shipped out within 1-5 days of your order being placed. We only provide domestic shipping at this time through USPS. Shipping cost is a flat $10.00 per order. There is no option for in store pick up.
If you have any questions on how to return your item to us, contact us @ [email protected] or by phone 860-680-6487.