Frequently Asked Questions
Yes. Each vendor can add their own store banner, logo, and brand description. This helps build trust and recognition among customers.
Simply click the “Become a Seller” link on our homepage and complete the registration form. Your application will be reviewed, and once approved, you'll receive access to your seller dashboard.
Payouts are typically processed monthly, after deducting the subscription fee and platform commission. Detailed payout reports are available in your dashboard.
Yes. Customers can place a single order containing products from multiple sellers. The system will automatically split the order and notify each vendor separately.
Once approved, you will get access to a personalized seller dashboard where you can:
Add and edit products
Track orders
Manage stock
View earnings and payout history
No. The marketplace system automatically generates order invoices. You may access your order history and earnings breakdown via your seller dashboard.
All products must comply with our marketplace guidelines. Prohibited items include illegal products, hazardous materials, and items that violate intellectual property rights.
Each vendor is responsible for shipping their own products. You must provide accurate shipping costs, delivery times, and tracking details for each order.
Sellers earn 90% of each sale, after the subscription fee for that month has been fulfilled.
For example, if your product sells for $100 and your subscription fee is $10, you’ll receive $90 once the subscription is covered.
There are multiple monthly subscription levels you may choose from based on your business needs.
Important: You only start paying your monthly subscription when you make a sale. The fee is deducted from your sales revenue until your subscription cost is covered for that month.
ITS The Room is a retail clothing store based in Connecticut offering a curated selection of stylish apparel and accessories with a special focus on promoting and supporting Black-owned brands.
ITS The Room is located online at www.itstheroomct.com
We accept major credit cards (Visa, MasterCard, American Express, Discover.)
Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days. Expedited shipping options are also available.
Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the near future.
We offer a 20-day return policy for items in their original condition with all tags and packing intact. Please visit our return policy page for detailed information on how to process a return.