top of page

Store Policies

ITS the Room Customer Care Section


Welcome to ITS the Room!

At ITS the Room, we are committed to offering not only stylish and high-quality clothing but also promoting diversity and inclusivity within the fashion industry. As we expand our retail clothing store, we are proud to spotlight and support Black-owned brands, providing a platform for talented designers and entrepreneurs. Our dedication to exceptional customer service ensures a seamless and enjoyable shopping experience for all our customers.


About ITS the Room

ITS the Room is a dynamic retail clothing store based in Connecticut, dedicated to curating a diverse and fashion-forward selection of apparel. Our mission is to empower our customers to express their unique style while supporting Black-owned brands and fostering a community of inclusivity. By offering a platform for underrepresented designers, we aim to bring fresh, innovative fashion to the forefront.


Our Services

  • Curated Fashion Collections: We offer a carefully curated selection of clothing and accessories, featuring a mix of established and emerging Black-owned brands.

  • Exclusive Events: Join us for exclusive events where you can meet designers, explore new collections, and enjoy special promotions.

  • Online Shopping and In-Store Pickup: Enjoy the convenience of shopping online with the option to pick up your purchases in-store, ensuring a hassle-free experience.


Customer Care Policy

Commitment to Satisfaction We are dedicated to ensuring your complete satisfaction with every purchase. If you have any questions or concerns, our customer care team is here to provide prompt and effective assistance.

Easy Returns and Exchanges We offer a flexible returns and exchanges policy to make your shopping experience stress-free. Please refer to our detailed returns policy for more information.

Responsive Customer Support Our customer support team is always ready to address your queries and resolve any issues. We value your feedback and strive to continuously improve our services.


Contact Us

We believe that open communication is essential to providing excellent customer service. If you have any questions, need assistance, or want to share your feedback, please don't hesitate to get in touch with us.

Contact Information:

Customer Service Hours: Our customer service team is available to assist you during the following hours:

  • Wednesday to Friday: 10 AM - 5:00 PM EST

  • Saturday: 11:00 AM - 4:00 PM EST

  • Sunday: Closed

In-Store Assistance: Visit our store for a personalized shopping experience. Our friendly and knowledgeable staff are always ready to help you find the perfect pieces to complement your style.

Online Assistance: For online inquiries, please use our contact form available on our website, or reach out via email. We strive to respond to all inquiries within 72 hours.

Social Media: Stay connected with us through our social media channels for the latest updates, promotions, and fashion inspiration:

  • Facebook:  @itstheroom

  • Instagram: @Itstheroom

  • Youtube: @ItstheRoom2019

At ITS the Room, your satisfaction and trust are our top priorities. Thank you for choosing us for your fashion needs. We look forward to serving you and helping you discover the latest trends while supporting Black-owned brands.

 Privacy & Safety Policy

ITS the Room Privacy & Safety Policy

Effective Date: 6/19/2024

At ITS the Room, we value your privacy and are committed to protecting your personal information. This Privacy & Safety Policy outlines how we collect, use, store, and protect your personal data. By shopping with us, you agree to the terms outlined in this policy.

1. Information We Collect

Personal Information:

  • When you make a purchase, create an account, or subscribe to our newsletter, we collect personal information such as your name, email address, phone number, shipping address, and payment information.

Usage Data:

  • We collect information on how you interact with our website, including pages visited, time spent on pages, and any actions taken, such as adding items to your cart or completing a purchase.

Cookies and Tracking Technologies:

  • We use cookies and similar tracking technologies to enhance your shopping experience, remember your preferences, and gather analytics on site usage.

2. How We Use Your Information

To Process Orders:

  • We use your personal information to process and fulfill your orders, including verifying payment details, shipping products, and providing order confirmations and updates.

To Improve Our Services:

  • Usage data helps us understand how customers interact with our website, allowing us to improve our services, website functionality, and user experience.

Marketing and Promotions:

  • With your consent, we may use your email address to send you promotional materials, special offers, and updates about new products and services. You can opt out of these communications at any time.

Customer Service:

  • We use your contact information to respond to your inquiries, provide support, and follow up with you after your purchase to ensure satisfaction.

3. Data Sharing and Third-Party Services

Payment Processing:

  • We use third-party banking services to process payments securely. These third parties have their own privacy policies and are responsible for the personal information you provide to them.

Service Providers:

  • We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These service providers are contractually obligated to keep your information confidential and use it only for the purposes specified by ITS the Room.

Legal Compliance:

  • We may disclose your personal information if required by law or in response to valid requests by public authorities.

4. Data Security

Protection Measures:

  • We implement a variety of security measures to maintain the safety of your personal information. This includes the use of encryption technology, secure servers, and regular security assessments.

Storage Duration:

  • We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements.

5. Your Rights

Access and Correction:

  • You have the right to access, correct, or update your personal information at any time by logging into your account or contacting our customer service team.

Data Deletion:

  • You can request the deletion of your personal information by contacting us. We will comply with your request, subject to any legal obligations to retain certain data.


  • You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any promotional email or by contacting us directly.

6. Contact Us

If you have any questions or concerns about our Privacy & Safety Policy, or if you wish to exercise your rights regarding your personal information, please contact us:

Customer Service Hours:

  • Wednesday to Friday: 10:00 AM - 5:00 PM EST

  • Saturday: 11:00 AM - 4:00 PM EST

  • Sunday: Closed

Your privacy is important to us, and we are committed to ensuring that your personal information is handled with the utmost care and respect. Thank you for choosing ITS the Room.

Payment Methods

Credit / Debit Cards

bottom of page